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Cancellation Policy

Flexible Cancellation Options for Your Convenience

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24 Hour Window

Cancel before shipping

Full Refund

No cancellation charges

Easy Process

Cancel in few clicks

We understand that plans can change. You can cancel your order before it is shipped and receive a full refund. Here's everything you need to know about our cancellation policy.

Order Cancellation Rules

Orders can be cancelled within 24 hours of placing the order
Cancellation is free - no charges applied
Full refund is processed to original payment method
Orders already shipped cannot be cancelled

How to Cancel Your Order

1

Login

Access your account

2

My Orders

Find your order

3

Cancel

Click Cancel Order

4

Confirmation

Receive email confirmation

Cancellation Timeline

Before Processing

If your order hasn't been processed yet, you can cancel it instantly and receive a full refund within 5-7 business days.

After Shipping

Once your order has been shipped, cancellation is not possible. You can refuse delivery or return the product as per our Return Policy.

Refund Process

  • Credit/Debit Card: Refund credited within 5-7 business days
  • UPI/Net Banking: Refund processed within 3-5 business days
  • Wallet: Instant credit to your wallet
  • COD Orders: No refund needed as payment wasn't made

Partial Cancellation

If you've ordered multiple items, you can cancel individual items from your order as long as they haven't been shipped yet. The refund will be processed for the cancelled items only.

Order Modified or Shipped?

If your order has already been shipped and you wish to cancel:

  • • You can refuse delivery when the courier arrives
  • • The product will be returned to us automatically
  • • Refund will be processed once we receive the returned item
  • • Alternatively, accept delivery and initiate a return

Contact Us

Need help cancelling an order? Contact our support team:

support@eclatagro.com

7065060162 / 7428208822