Privacy Policy

Last Updated: December 2024

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and shipping address when you create an account or place an order
• Payment Information: Credit/debit card details, UPI ID (processed securely through third-party payment processors)
• Order Information: Purchase history, order preferences, and transaction details
• Communication Data: Messages, feedback, and communications with our customer support team
• Device Information: IP address, browser type, device identifiers, and usage data collected automatically

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send promotional communications and marketing materials (with your consent)
• Improve our website, products, and services
• Personalize your shopping experience with relevant recommendations
• Detect and prevent fraudulent transactions
• Comply with legal obligations and protect our rights

3. Information Sharing

We may share your information with:

• Service Providers: Payment processors, shipping partners, and IT service providers who assist in our operations
• Business Partners: Sellers and vendors on our platform to fulfill your orders
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate personal information
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing where applicable

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction data is typically retained for 7 years for compliance purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us